The Caseworker is the central point of contact for parents of preschool age children who may be eligible for early childhood services provided by the public school division. The Caseworker provides information about services available through the public schools, schedules comprehensive developmental screenings, coordinates screening schedule, maintains a database of all children, and provides pertinent information for appropriate follow-up services.
Duties and Responsibilities
- Serves as central point of entry for families seeking early childhood services through the public schools.
- Provides general information about early childhood services and the developmental screening process through phone and face-to-face contacts with families.
- Responds to calls to the central point of entry phone line in a timely manner.
- Schedules all developmental screenings.
- Organizes and maintains a calendar for screenings and staff assigned to screen.
- Conducts family interviews to identify risk factors and determine eligibility status.
- Communicates regularly with staff in person, via phone and email for the purpose of coordinating and follow up with screenings and referrals.
- Establishes and maintains data to monitor and track screenings and referrals.
- Ensures confidentiality of child and family records.
- Processes correspondence relative to services and referrals.
- Completes all necessary reports, records, and correspondence
- Models the WJCC Strategic Plan Values: Individualism, Integrity, Innovation, Accountability and Collaboration.
- Performs other duties as assigned.
Minimum Qualifications (Knowledge, Skills and/or Abilities Required)
- Bachelor's degree preferred or equivalent experience working with young children and families.
- Must be able to communicate effectively verbally and in writing.
- Strong ability to plan and organize.
- Effective working knowledge of database and/or central point of entry software.
- Ability to work independently, with minimal supervision, as well as work within a team environment.
- Must demonstrate the ability to establish and maintain effective working relationships with families and staff.
- Ability to follow tasks through to completion with strong attention to detail.
- Seeks clarification when uncertain of task expectations.
- Participates in learning experiences for professional development.
- Analyzes and/or reports problems in area of responsibility as they occur and implements solutions as appropriate.
Performs duties under the supervision of the Early Childhood Instructional Specialist and the Supervisor of Early Childhood Programs.
Working Conditions and Physical Requirements
See and read a computer screen and printed material with or without vision aids.
Hear and understand speech on the telephone or in face-to-face contacts. Speak in audible tones so that others may understand clearly on the telephone and in face-to-face situations. Ability to multi-task in a busy, high-demand environment. Frequent phone contact with families with a diversity of backgrounds and languages. Duties are normally performed in an office environment, within a school setting.