The IT Specialist VI - Special Project Engineer is the primary position responsible for specialized technology equipment/systems within the division. Primary responsibilities include the successful management of video distribution systems, student testing programs, and serving as backup to the division telecom engineer position. Systems responsibility may include hardware, software, database, and operating systems. The position may be required to coordinate with vendors, obtain prices for specialized equipment, and coordinate with telecommunications providers to trouble-shoot/order services. The incumbent acts as a senior-level resource and may be required to provide support to building-based technicians including the physical installation and configuration of computer equipment.
Duties and Responsibilities
- Provides division-wide support for technology-related specialized systems as assigned which may include supporting database systems, web-based applications, and other programs with a division-wide scope. May include coordinating with users, vendors, and other technology department personnel as required.
- Serves as the expert resource to include troubleshooting system problems and coordinates support as required to correct errors and return systems to operational status. May include troubleshooting operating systems, database, and telecommunications as required.
- Assists in the analysis of new technology systems and provides advice on system capabilities/requirements.
- Designs and maintains reports for database extractions as required.
- Assists in the installation of network equipment as required.
- Serves as an escalation point for related technical support for junior-level technicians.
- Models the WJCC Strategic Plan Values: Individualism, Integrity, Innovation, Accountability and Collaboration.
- Performs other duties as assigned.
Minimum Qualifications (Knowledge, Skills and/or Abilities Required)
- High school graduate required.
- Four years’ experience as a senior-level technician familiar with all aspects of technology to include Active Directory, database systems, telecom, and cloud-based services.
- Extensive experience in reviewing specifications and designing/configuring systems accordingly.
- CompTIA A+, Network+ and MCSA/MCSE, MCSD, or MCDBA certifications required. Bachelor’s Degree in Information Systems, Information Technology, or related area combined with related experience may substitute for certifications.
- Experience in designing/maintaining web-based applications, portals, sites.
- Excellent communication skills. Ability to properly explain to non-technical internal and external customers the proper use of computer hardware and software, as well as providing explanations of repair work in a non-technical manner.
- Ability to maintain a high-level professional relationship with other employees in various roles at all times. Must be able to apply exceptional professional customer service in what can be highly stressful situations while maintaining a professional composure.
- Proven experience in supporting various PC generations, and experience in the use and support of all versions of Microsoft Windows Operating Systems, Office Suite, Outlook, IE, and use of the Internet.
- Ability to apply extended troubleshooting guidelines to properly diagnose and repair computer and related equipment problems.
- Experience in working with technology vendors.
- Valid driver’s license.
Performs duties under the supervision of the Sr. Network Engineer as assigned by the Director of Technology.
Working Conditions and Physical Requirements
Busy office environment with constant deadlines, changing priorities, and frequent interruptions. Extensive hand-eye coordination is required to make use of hand tools, install various computer and electronic parts, ability to safely work in and around electronic equipment. Must be able to lift up to 50lbs. Must be able to safely climb and work from a step ladder (up to 8 feet) and reach over-head. Must be able to squat and work below desks/tables. Must be able to complete repetitive motions, use a keyboard and/or mouse, and perform repetitive tasks. Must be comfortable in performing repetitive, sometimes mundane tasks as well as being able to quickly switch from one task to another as situations warrant. Must be comfortable working alone, as well as in front of groups of people. Must have eye-site and hearing in accordance with DMV regulations to be able to maintain a valid driver’s license. Frequently exposed to electrical shock hazards while working on computers and related equipment.