Once activated, you can customize or edit features, including how the app will communicate with you and the size of the notification radius.
The HCTB app does not track buses for the following:
- Bright Beginnings
- Out of zone students
- Alternative addresses
- Service between schools
- Afterschool activities or athletic events
- Half days or early release
Although the mobile app provides real-time information about buses, it is still important for families and students to be mindful of the division’s practices for bus stop safety. As a reminder, parents are responsible for their own children as they wait for the school bus to arrive in the morning. Also, a parent/guardian/older sibling must accompany kindergarten and special needs students at the bus stop and be present at student drop off. If a responsible person is not available to receive the kindergarten or special needs student, the child will be returned to his/her school and a parent or guardian will be responsible for transporting the child home
Please understand that we sometimes make bus substitutions when preventative maintenance is due, breakdowns occur and in response to the management of bus drivers. When a bus substitution is made, some features of the HCTB app may not work.
Any changes to runs or bus stops can take up to 24 hours to update.
Once you are logged into your account, the link to HCTB support can be found by selecting Help. Additional resources can be found there as well.
Questions or concerns related to bus service issues should be directed to Transportation Dispatch: Dial (757) 565-0808, Option 2 is for a Normal School Day Hours of Operation: 5:00 a.m. to 6:00 p.m.